Shipping policy

Where we ship
For now, Kollecta Merchandise ships to addresses in the United States and Canada only.

Order processing
Kollecta Merchandise partners with Printful for production and fulfillment. When you place an order, Printful prints, embroiders, or assembles the item specifically for you and ships it directly to the address you provide at checkout. Your order never passes through a Kollecta warehouse, Printful is the one holding and shipping the physical product. Most orders are produced within 2 to 5 business days before they ship, the order date itself doesn't count toward that window.

Shipping time and cost
Once production is complete, standard shipping within the United States and Canada
typically takes 3 to 4 business days. If expedited shipping is offered and selected at
checkout, delivery typically takes 1 to 3 business days instead. Shipping costs are
calculated at checkout based on your order's destination and the shipping method
selected. Carriers Orders are shipped using standard carriers such as USPS, UPS, FedEx, or DHL, depending on your location and the size of your order. We select the carrier for each shipment; we're not able to guarantee a specific one.

Order tracking
You'll receive a confirmation email with tracking information once your order ships. If you haven't received tracking within 5 business days of ordering, contact us at
support@shop.kollecta.ai.

Shipping to Canada
Orders shipped to Canada may be subject to customs duties or import fees collected on delivery, depending on how the shipment is routed.

Delivery address and delays
Please double check your shipping address before completing your order, we're not able to redirect a package once it has shipped, and we're not responsible for non-delivery due to an incorrect or incomplete address provided at checkout. As set out in our Terms of Service, once an order is handed to the carrier, all delivery times are estimates and we're not liable for carrier or customs delays.

Lost, damaged, or missing packages
If your tracking shows delivered but you haven't received your order, or your package
arrives damaged, contact us at support@shop.kollecta.ai with a photo where relevant, the same 30-day, no-mail-back process covered in the Refund Policy's Damages and issues section applies here too, and we'll look into it with Printful and the carrier.